Dear Sirs:
We have recently received a number of complaints from customers about your fountain pens. The pens are clearly not giving satisfaction and in some cases we have had to refund the purchase price.
The pens complained about are part of the hatch of five hundred supplied to our order No 8562 of 28th March. This order was placed on the hasis of a sample pen left by your representative. We have ourselves compared the peformance of this sample with that of a number of the pens cmnplained about. There is little doubt many of them are faulty; some of them leak and others fail to write without making Mots.
The complaints received relate only to pens from the hatch referred to. Pens supplied before these have always been satisfactory. We are therefore writing to ask you to accept return of the unsold balance, amounting to 377 pens in all, and to replace them by pens of the quality our earlier dealings with you have led us to expect.
Yours faithfully,
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